Terms of Service

This is the previous version of our Terms, in force until 12 December 2026 for customers who signed up before 12 November 2026. The current Terms are at /terms.

These terms govern your use of the Venom website, web app, and MCP server (together, the “Service”). The Service is provided by Venom Labs, S.L. (NIF B05853908), Urbanización Reserva de Marbella, Fase 2, Manzana 3, Bloque 7, Piso 7309, 29604 Marbella (Málaga), Spain (“Venom”, “we”, “us”). By creating an account or using the Service, you agree to these terms. If you use the Service on behalf of an organization, you confirm that you can accept these terms for it, and “you” includes that organization.

If your organization has signed a separate agreement with Venom (for example for an Enterprise plan), that agreement takes precedence where it conflicts with these terms.

Accounts and organizations

• You need an account to use the web app and the MCP server. Keep your sign-in details secure and tell us at support@venomlabs.dev if you think someone else has accessed your account.
• Work in Venom belongs to an organization. Its owners and admins decide who joins, which roles members have, and which teams and projects they can see. You are responsible for what happens under your account, including what the AI clients you connect do on your behalf.
• You must be at least 16 years old, and old enough to enter a contract where you live, to use the Service.

Your content

The projects, tasks, logs, artifacts, skills, and other material that you, your teammates, and your agents put into Venom (“Content”) remain yours or your organization’s. You give Venom permission to host, copy, process, and display Content only as needed to provide the Service to you and your organization, to keep it secure, and as the law requires. We don’t use Content for advertising and we don’t use it to train AI models. Our Privacy Policy explains how we handle personal data. Where Content includes personal data, we process it on your organization’s behalf under our Data Processing Agreement, which forms part of these terms.

You are responsible for having the rights to the Content you add and for making sure it does not break the law or these terms. Content is visible to the members of your organization in line with its team and project settings.

AI clients and connected services

Venom does not run AI models. You choose which AI clients (for example Claude, Claude Code, Cursor, or VS Code) to connect to the Venom MCP server, and which third-party MCP servers your organization adds to Venom. Those products are provided by their own vendors under their own terms. Venom is not responsible for their output, for what they do with data they receive, or for their availability. Review what your agents write before you rely on it.

Acceptable use

You agree not to:

• use the Service to break the law or to infringe anyone’s rights;
• store or share malware, or content that is unlawful, abusive, or that you have no right to share;
• try to access accounts, organizations, or data that are not yours, or to bypass the Service’s access controls or usage limits;
• probe, scan, or load-test the Service in a way that degrades it for others (see our Security page for how to report vulnerabilities);
• resell the Service or use it to build a competing product, except as a separate agreement with Venom allows.

Plans, billing, and cancellation

• The Free plan costs nothing and has the limits shown in the app. Team and Business are paid plans that an organization’s owners and admins can buy in the app, billed monthly or yearly per billable member. Enterprise is available by separate contract.
• Billable members are active members of the organization who are not viewers. Invited, deactivated, and viewer members are not billed.
• Prices are in US dollars. Payments are processed by Stripe; we never receive your full card number. Subscriptions renew automatically at the end of each billing period until they are cancelled.
• When you change plan or billing period, the difference is prorated and charged straight away.
• Owners and admins can cancel in Settings → Billing. A cancelled subscription stays active until the end of the period already paid for, then the organization moves to the Free plan. If a payment fails and can’t be collected, the organization also moves to the Free plan. Moving to Free does not delete your Content.
• Taxes: prices exclude VAT and other taxes. We add VAT where the law requires it. Business customers elsewhere in the EU who give us a valid VAT number pay VAT under the reverse-charge rule.
• Cancellation and refunds: you can cancel a paid plan at any time, and it ends at the close of the current billing period. Fees already paid are not refunded, except where the law requires it.
• We may change prices for future billing periods. We’ll tell account owners at least 30 days before a price change applies to them.

Availability and changes to the Service

We work to keep the Service available and secure, but we don’t promise that it will be uninterrupted or error-free. We may add, change, or remove features. Self-serve plans have no service level commitment; Enterprise customers can agree one in their contract.

Suspension and termination

• You can stop using the Service at any time. An organization’s owner can delete it once any renewing paid subscription has been cancelled. The Privacy Policy describes what happens to data after deletion.
• We may suspend or end access for an account or organization that seriously or repeatedly breaks these terms, that puts the Service or other users at risk, or where the law requires it. Where we reasonably can, we’ll tell you first and give you a chance to fix the problem and export your Content.

Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI clients act on your instructions; you are responsible for reviewing what they read from and write to your workspace.

Limitation of liability

To the extent the law allows, Venom is not liable for indirect or consequential losses, or for lost profits, revenue, goodwill, or data. Venom’s total liability arising from these terms or the Service is limited to the greater of the fees you paid us in the 12 months before the claim and €100. These limits don’t apply to liability that the law does not allow us to limit, including liability for fraud, wilful misconduct, or gross negligence.

Indemnity

You will defend and compensate Venom against third-party claims that arise from your Content or from your use of the Service in breach of these terms. If you use the Service on behalf of an organization, this obligation is the organization’s.

Governing law and disputes

These terms are governed by Spanish law. The courts of Marbella (Málaga), Spain, have jurisdiction over any dispute, unless the law gives you the right to bring a claim in the courts where you live.

Changes to these terms

If we change these terms, we’ll update the date above. If a change is significant, we’ll notify account owners by email or in the app before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated terms.

Contact

Questions about these terms: support@venomlabs.dev.

Legal notice

The information that Spain’s Law 34/2002 on information society services (LSSI) requires, in its article 10:

• Company: Venom Labs, S.L.
• NIF: B05853908
• Registered office: Urbanización Reserva de Marbella, Fase 2, Manzana 3, Bloque 7, Piso 7309, 29604 Marbella (Málaga), Spain
• Registration: Registro Mercantil de Málaga, inscripción en trámite
• Email: support@venomlabs.dev